Dickeys Barbecue Phone Numbers and Emails

Toll-Free Number:

  • (833) 940-3274

Customer Service:

  • (866) 227-2328
    Catering Hotline

Alabama:

  • (334) 446-0136
    2115 East Main St, Dothan, AL 36301
  • (256) 270-4425
    6886 Governors West, Suite 112, Huntsville, AL 35806

California:

  • (650) 868-6819
    2353 E 12th Street, Oakland, CA 94601
  • (858) 278-8228
    5604 Balboa Ave. Ste. 105 & 106, San Diego, CA 92111

Indiana:

  • (317) 456-4201
    1561 North Green Street, Brownsburg, IN 46112
  • (317) 836-0980
    8624 Pendleton Pike, Lawrence, IN 46226

Kentucky:

  • (859) 303-7445
    1315 Winchester Rd. 325, Lexington, KY 40505

Legal:

  • (972) 248-9899
  • (877) 780-1431

New Jersey:

  • (609) 380-2767
    6801 Black Horse Pike, Egg Harbor, NJ 08234

Ohio:

  • (567) 331-8623
    10411 Fremont Pike, Perrysburg, OH 43551
  • (513) 770-1023
    9540 Mason Montgomery Rd., Mason, OH 45040

Oregon:

  • (503) 372-6302
    11221 Northeast Evergreen Parkway, Hillsboro, OR 97006
  • (503) 719-5469
    2311 Lloyd Center, Portland, OR 97232

South Carolina:

  • (803) 699-0727
    10136 Two Notch Rd #100, Columbia, SC 29229
  • (803) 356-0102
    5556 Sunset Blvd, Lexington, SC 29072

Texas:

  • (469) 399-1173
    3711 Belt Line Road, Addison, TX 75001
  • (972) 377-7679
    7070 Preston Road, Frisco, TX 75034

Utah:

  • (801) 969-6600
    2592 South 5600 West, West Valley, UT 84120
  • (801) 467-6984
    335 W 1830 S, Salt Lake City, UT 84115

Virginia:

  • (540) 710-0700
    10008 Southpoint Parkway, Fredericksburg, VA 22407
  • (703) 719-7960
    6451 Old Beulah Street, Alexandria, VA 22315

Dickeys Barbecue Emails:

Accessibility
Customer Service
Gift Card Balance, Return/ Cancelation Issues
Legal
Privacy Inquiries, Privacy Inquiries, Privacy Inquiries
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Dickeys Barbecue Contact Information

Dickeys Barbecue Website:

Dickeys Barbecue Help Center:

Corporate Office Address:

Dickey’s Barbecue Restaurants, Inc
4514 Cole Avenue, Suite 1015
Dallas, Texas 75025
United States

Dickeys Barbecue Rating Based on 194 Reviews

Rating details

2.0
more details
Customer service
Value for money
Cleanliness
Product or Service Quality

Rating stats

Rating trend

Summary of Dickeys Barbecue Customer Service Calls

762 TOTAL
CALLS
02:31 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Dickeys Barbecue Customer Service?

Staff Question:

  • “I had a bad customer service experience”
  • “Rude managers”
  • “Terrible service”

Product/ Service Question:

  • “No food and refund”
  • “Food”
  • “Incorrect order”

Refund Question:

  • “Refund on online order”
  • “Refund that wasn't refunded yet and it been over 50 days”
  • “Refund”

Employment Question:

  • “Drinking on the job”
  • “About w2”
  • “Late paycheck”

Payments and Charges Question:

  • Not charged what was on the menu wall
  • “Coupon not working”
  • “Coupon not honered”

Shipping and Delivery Question:

  • Never received my refund
  • “Didn't get my order wanted my money back”
  • “They dont pick up phone so they can deliver my right order”

Cards Question:

  • “Gift card expiration”
  • “Gift card”
  • “Won't accept gift card”

Request for Information Question:

  • “Need help deleting an order”
  • “Inquiring about a building”
  • “Concern”

Activation/ Cancellation Question:

  • “Activate gift card”
  • “Cancel order”
  • “Need to cancel my order”

Website/ Application Question:

  • “Trying to get special sandwich for $2.99. Website to do it online is not working. Today last day of special. Store cannot do it. Not good business to fail so poorly.”
  • “Website problem”
  • “Wed site reset password”

Return/ Replace Question:

  • “Tax return”
  • “Complaining no return phone call”

Account Question:

  • “My online account has been deactivated”
  • “Account has been deactivated”

Other Question:

  • “Customer complaint”
  • “Verify something”
  • “Found a bone in my pulled chicken”

About

Dickeys Barbecue Terms of Service
Terms and Conditions of Use are posted or linked ("Dickey's Online Services"). The Customer's use of the Dickey's Online Services is at The Client's risk. Dickey's shall have no liability to The Client for any modification or discontinuation of the services. If The Client object to any such changes, The Client's sole recourse shall be to cease using the services. The Program is open to legal residents of the fifty (50) United States and District of Columbia who are at least eighteen (18) years of age or older at the time they establish a Participant Account. It is void where prohibited by law. Participation in the Program constitutes each Participant's full and unconditional agreement to these Program Terms and Conditions ("Rules"). Those who do not comply with these Rules may be prohibited from participating in the Program as determined by Sponsor in its sole discretion.
To read more: https://www.dickeys.com/legal/terms-and-conditions
Dickeys Barbecue Privacy Policy
To read more: https://www.dickeys.com/docs/privacy_policy.pdf
Dickeys Barbecue FAQ
To read more: https://www.dickeys.com/catering/faq
Dickeys Barbecue Pros and Cons

Pros: Food is good, Food is great, Good food, Pulled pork, Great food if you go to the right location

Cons: Customer service, Horrible service, Horrible management, Customer support is horrible, Awful online ordering experience

Summary

Dickeys Barbecue Pit is a large family-owned chain of restaurants. It was founded by Travis Dickey in 1941. Its headquarters is based in Dallas, Texas, United States of America. The restaurant offers such dishes as Polish Style Kielbasa, Jalapeno Cheddar Kielbasa, Barbecue Honey Ham, Chicken Caesar Salad, and Beef Brisket. Dickeys Barbecue Pit also provides online order services. The restaurant has been franchising since 1994. The restaurant is represented in 43 US states. Dickeys Barbecue Pit received several awards including 2010 Readers’ Choice for Best Barbeque and Top Five Growth Chains.

Dickeys Barbecue reviews and complaints

Dickeys Barbecue is ranked 244 out of 2492 in Cafes, Restaurants and Bars category

Area Served

USA

Payment Methods

VISAMasterCard

Compare Dickeys Barbecue To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Famous Daves
187 reviews
2.2
Boston Market
948 reviews
2.1
Texas Roadhouse
1046 reviews
2.4
Write a review
Do you have something to say about Dickeys Barbecue? What happened? What can we help you with?
Submit review Don't show this popup